Security Revealed
Today is a sad day in data land. AT&T have just announced two new mobile data plans with one glaring omission: no more unlimited data.
There is some consolation, though, as those of you currently on unlimited plans are welcome to keep them.
As of June 7, however, any new customers wanting the all-you-can-eat data buffet will be left hungry — and that includes new iPad owners.
Tonight at the D8 Conference outside of Los Angeles, Apple CEO Steve Jobs addressed the iPhone’s exclusivity with AT&T in the U.S. This has been the subject of debate for three years now, and it’s getting more heated as the iPhone continues to grow in popularity. For his part, Jobs seemed fairly all over the place when talking about Apple’s relationship with AT&T. He would gush about them one second, and then take a jab at them the next.
When Walt Mossberg asked Jobs how AT&T was doing on the network side of things, Jobs at first said AT&T was doing “pretty good.” But then quickly noted that “they have some issues.” But Jobs said that the other carriers would have likely had the same issues had you put the iPhone on any one of their networks (which is a great argument for why it should be on more than one network).
The rumors keep circulating. The latest came yesterday when the Wall Street Journal reported that Apple was working on a CDMA version of the iPhone. To most people, that means one thing. No, not a Sprint version of the iPhone (though I suppose that’s possible too), a Verizon version of the iPhone.
The problem is that these rumors have been circulating almost as long as the actual iPhone itself. And the WSJ report isn’t exactly a slam dunk by only citing the ever-anonymous “people briefed by the company.” But, more so than ever, the timing does appear to be right for Apple to break its AT&T exclusivity.
First of all, this Verizon iPhone would not launch alongside the other new iPhone hardware due this Summer. The WSJ report has manufacturing on the CDMA iPhone ramping up in September, but also notes that the phones may not be available to consumers immediately. This means at the earliest, we’re looking at a Fall release, or possibly even a holiday release for the device (if not later depending on several factors). That means that AT&T would still get the supposed “iPhone HD” all to itself for several months at least.
When bashing AT&T’s network, two cities usually come up above all others: New York City and San Francisco. AT&T has even acknowledged just how bad it is in those cities. But they’ve also said for a while that they’re working on making it better. And apparently now that work is far enough along that they’re emailing customers about it.
Over the past week, AT&T has been emailing its customers in San Francisco to let them know that the network is getting better. “We wanted you to be among the first to know! We recently enhanced the 3G network in the greater San Francisco area to provide better in-building 3G coverage, fewer dropped calls and a better overall wireless experience,” says the email.
We’re in the midst of full-on location war is raging this year at SXSW in Austin, Texas this year. But actually, someone has already won: AT&T.
Yes, despite my concerns, I’m happy to report that the network has been incredibly stable over the past several days. In fact, it’s the best I’ve ever seen AT&T’s network perform — anywhere. Over the past three days I haven’t dropped one call, haven’t missed one voicemail, haven’t been missed any text messages, and the data is flowing freely, allowing my iPhone to actually work.
We’ve talked a lot this week about the so-called “Location War” brewing at the SXSW festival in Austin, Texas starting tomorrow. That war will happen, but actually, there are likely to be a lot of winners because a few of the location-based services should be able to leverage the exposure to gain usage after the conference. Those with real bloodlust should probably be watching another war: AT&T versus everyone in Austin on their network.
AT&T’s struggles to stay up last year are well-documented. CNN recently ran a piece about how AT&T hopes to avoid a similar fate this year. But actually, “struggles” is way too kind of a word. If you were at SXSW last year and happened to be on AT&T’s network — like, say, if you had an iPhone, like many festival-goers did — it was an absolute nightmare. You couldn’t make a call. You couldn’t send a text. Data? Ha. At a few points early on I seriously wondered if I had forgotten to pay my bill and AT&T had simply shut my phone off — except that it was happening to everyone.
AT&T has a funny word for the failure, they like to say “unprecedented.” As in, the usage of its network was at level previously unseen as a strong percentage of the over 10,000 festival goers (just the interactive part) were using iPhones. Well guess what? Word is that is year, there will be some 15,000 people there for the interactive part. As Samual L. Jackson’s character, Mr. Arnold, says in Jurassic Park, “Hold on to your butts.”
Yesterday, we noted that $5 million had be raised in donations for Haiti though text messaging in the U.S. alone. Today, that number surpassed $10 million, Secretary of State Hillary Clinton has announced. Perhaps more importantly, some of the big players involved in the donations are making moves to make sure the money gets to Haiti faster.
As some people noted in the comments yesterday, there had been talk of 90 day delays for this money donated via text to be released to the various organizations helping out in Haiti. Since then, a number of the companies have committed to giving the money immediately. Verizon, for example, is giving its share (of the then $9 million), $2.98 million, immediately to the American Red Cross. Sprint, meanwhile, is giving 80% of the $1.2 million it has raised so far immediately. AT&T has apparently raised the most so far with $4.2 million (of the larger $10 million) and is also thinking about ways to get the money to Haiti faster.
One of the reasons text messaging is so popular is because it’s so simple. Anyone with just about any kind of mobile device can do it. And that’s why it was ingenious when the Obama administration set up a special number and got the major U.S. carriers on board to allow people to very easily donate $10 to the Red Cross to help with the disastrous situation in Haiti following a major earthquake. So far, that program has raised over $5 million from over a half million different mobile phone users, someone from the U.S. State Department confirmed today.
As of the last update, the number stands at $5.2 million. Of that, more than half have apparently come from AT&T users ($2.63 million), the company told us today. If you’re still interested, simply text HAITI to the number 90999. A $10 charge will be attached to your next cellphone bill.
Apple and Verizon. Two star-crossed lovers.
A few years ago, when Apple originally set out with the idea of giving the iPhone to one carrier exclusively in the U.S., they first went to Verizon. But the network balked at some of Apple’s demands, which at the time of complete and utter carrier dominance in this country, must have seemed like a joke. So instead, Apple with with AT&T, and the rest is history.
And while Apple is getting a very sweet deal from AT&T in the form of huge payments for each iPhone sold, which is pulling in billions of dollars in revenues each quarter for the company, the relationship is also the subject of much discontent. Obviously, plenty of users are fed up with AT&T complete and utter failure at times to provide a network that will support the iPhone. But word is that Apple has also not been a happy camper for some time now, as what many perceive to be greatest source of weakness for the iPhone, AT&T’s network, is something that is completely out of their control. The big question for 2010 is: Is Apple finally ready to do something about it?
Today, AT&T announced that it has completed HSPA 7.2 updates to all its 3G cell sites across the U.S. This was completed earlier than expected as AT&T decided to “expedite” the process to improve customer experience. But don’t get too excited just yet. Despite the upgrade, the faster bandwidth promised by HSPA 7.2 is still limited to a handful of select test cities, we’re told.
HSPA 7.2 is the technology that was promising to deliver data speeds about twice (7.2 Mbps, hence, the name) those of AT&T’s current 3G network. The technology became a topic of dicussion last year when it was revealed that the iPhone 3GS would be HSPA 7.2-compatible. Unfortunately, besides the select users in the initial test markets (Charlotte, Chicago, Dallas, Houston, Los Angeles, and Miami), no one with the device has been able to utilize the speed increase and likely won’t for some time still.
A post about Operation Chokehold popped up on (fake) Steve Jobs’ blog this morning. It seems some folks are just plain tired of AT&T giving excuses about their network. The straw that broke the camel’s back came when AT&T floated the idea of instituting bandwidth limitations for data accounts. Now, someone hatched the idea of [...]
Today started out like any other, which is to say, the AT&T connection on my cellphone was somewhat working, depending on where I was positioned in my apartment. It sucks, but things like this are a fact of life that AT&T customers have grown accustomed to in cities like San Francisco and New York. But this afternoon I started getting an abnormal number of messages from friends over email, IM, and Twitter because they apparently couldn’t text or call me. I tried to use my phone, and sure enough, no dice.
Calls are working sporadically, but the AT&T data network in San Francisco seems to be completely borked right now. There is obviously a lot of talk on Twitter about this right now. Everyone, it seems, has the same problem, “Could not activate cellular data network.” I should mention that it’s raining in San Fracisco today, so perhaps that’s to blame. I know how hard it is for AT&T to be reliable on a regular day, so rain is apparently completely out of the question.
It isn’t the first, and I assume it’s not going to be the last either.
Apple and AT&T are facing a new putative class action from an iPhone user in Alabama who alleges that the companies misrepresented the phone’s MMS (multimedia messaging service) capabilities.
Clyde Bernard Franklin on Wednesday filed the complaint (case 1:2009cv00704) on behalf of all Alabama residents in the U.S. District Court for the Southern District of the state.
It’s pretty easy these days to think of AT&T as a giant corporation of demons sent to Earth to destroy iPhone users’ productivity. But apparently, it is a company just like any other, with humans working for it. How do we know? There is video evidence.
Apple 2.0′s Philip Elmer-DeWitt posted a video of Seth Bloom today, an AT&T rep that is also know as “Seth the blogger guy.” In this video, Bloom explains AT&T’s iPhone MMS service, which was finally announced the other day (set for September 25), as well as some of the issues that plague AT&T’s network due to his smartphone usage (read: iPhone usage).
I do my fair share of complaining about poor service. And if you follow me on Twitter, you might say that I do more than my fair share. Here’s my issue: It’s not so much that your service sucks, it’s that you refuse to be held accountable for it sucking, and rarely, if ever, do anything about it. I’m looking at you, Comcast and AT&T. That’s why it’s so perplexingly wonderful when a company does the right thing, like Netflix.
Tonight, Netflix emailed a large number of its subscribers to apologize for a Xbox Live streaming outage that occurred yesterday. They’re offering to refund 2% of users’ monthly bills back to them, if they simply click on the link that was emailed. It’s not a lot of money, but what’s remarkable is that Netflix did this for most of us completely unprompted.
Now that all of the letters to the FCC have been filed by Apple, AT&T and Google, we’re more carefully reading them over for interesting details. The Apple letter would seem to have the most interesting information, as it controls the App Store, and has given some new information about it. Here are some interesting tidbits.
On general app rejections:
We created an approval process that reviews every application submitted to Apple for the App Store in order to protect consumer privacy, safeguard children from inappropriate content, and avoid applications that degrade the core experience of the iPhone. Some types of content such as pornography are rejected outright from the App Store, while others such as graphic combat scenes in action games may be approved but with an appropriate age rating. Most rejections are based on bugs found in the applications. When there is an issue, we try to provide the developer with helpful feedback so they can modify the application in order for us to approve it.
Apple has responded to our request for a follow-up on AT&T’s statement to the FCC. Of note, Apple is saying that it hasn’t actually rejected the Google Voice app, but that it didn’t accept the version submitted because it was too similar to the iPhone’s functionality. Here’s the key blurb:
Contrary to published reports, Apple has not rejected the Google Voice application, and continues to study it. The application has not been approved because, as submitted for review, it appears to alter the iPhone’s distinctive user experience by replacing the iPhone’s core mobile telephone functionality and Apple user interface with its own user interface for telephone calls, text messaging and voicemail.
Here’s the full statement, warning, this is long.
Today Apple filed with the FCC the following answers to their questions.
When was the last time you read your AT&T contract? If you answered “never,” then may I suggest you take two minutes to look this over. That’s right, unbeknownst to you, you just lost the ability to enter into a class action lawsuit against the mobile phone carrier. High five!
I’ve had a half dozen or so longer posts about Apple brewing in my head the past couple of weeks. There is no shortage of controversy surrounding the company right now thanks largely to the hugely popular and hugely unpopular aspects of the iPhone. But Jason Calacanis’ post yesterday entitled “The Case Against Apple-in Five Parts” serves as a great springboard for bringing up a lot of it.
The Backstory
While my story with computers doesn’t go back quite as far as Calacanis’, our stories are pretty similar. He said that 6 years ago he made the switch to Apple products after a 20-year affair with Microsoft. I made the same switch 5 years ago after a roughly 15-year affair with Microsoft.
Regular readers may have heard this already, so forgive me if I’m repeating myself, but in the 1990s I loved Microsoft products and hated Apple stuff. I grew up on DOS, installed Windows For Workgroups because I thought it was cooler than regular Windows 3.1, bought Windows Bob, made my dad take me to the midnight launch of Windows 95, bought Windows 98 the day it came out, actually bought and used Windows ME, and bought Windows XP the day it came out. I could fill that timeline in with many other pro-Microsoft details, but let’s just say I was hooked.
My, how the tables have turned. Earlier this week, we learned that Apple had suddenly begun to pull third party iPhone applications for Google Voice, citing the unconvincing rationale that they “duplicated” some of the iPhone’s functionality. We then broke the news that Apple had also rejected Google’s own official Google Voice application submitted six weeks prior, sparking a din of complaints from developers and users alike over the arbitrary and possibly anti-competitive restrictions being imposed by Apple. AT&T, too, has been a target of frequent criticism as many of us believe it may have also played a part in the decision. Of course, nobody really knows who is to blame — AT&T has hinted that it was ultimately Apple’s decision, and Apple continues to remain mute on the issue. But now we may get our answers: the Dow Jones newswire reports that The Federal Communications Commission is looking into Apple’s rejection of Google Voice, and has sent letters to AT&T, Apple, and Google to find out what’s going on. We’ve obtained copies of the letters and reprinted them below.
By now, you’ve heard the horror stories. Developers put their heart and soul into building an application for the iPhone App Store only to have it rejected by Apple. And sometimes apps are at first accepted and then later pulled for odd reasons. And sometimes app updates are rejected, even though there isn’t much difference with the version accepted. We get a half dozen or so stories sent to us now every single day. It’s no wonder that a lot of mobile developers are growing wary of the App Store. But Steven Frank is not one of those developers.
Steven Frank doesn’t make iPhone apps, specifically for the reasons stated above. But he is a very popular Mac developer, that co-founded the OS X development house Panic, makers of the popular coding application Coda, among other apps. Frank is well-known in some circles as a Mac enthusiast. You know, the kind of person that is often derided as a “fanboy.” And that’s why what I’m about to tell you is surprising: He’s ditching his iPhone.
AT&T has made even more people than usual angry when it started blocking/filtering parts of 4chan late last night. The popular message board, famous for being able to brew online (and offline) shitstorms like no other web property could, saw portions of its publication – including /r9k/ and the infamous /b/ – blocked for AT&T customers across the United States. Quickly enough, there was a lot of rallying going on, with 4chan members and fans virtually gathering to plot digital riots and all-round mayhem.
An update on the situation as of 8 AM Eastern Time: access to 4chan has apparently been restored, with AT&T reportedly confirming the hours-long block of portions of the site, “following the practices of their policy department.” AT&T went on to say that they contacted (or at least attempted to contact) the owners of 4chan, which Moot vehemently denies.
You may recall back in December, we first reported the news about Apple gearing up for the launch of a large form iPod touch. While there had been no shortage of rumors over the years about some sort of Apple tablet, our sources indicated the device would be akin to Apple’s current mobile devices, the iPhone and iPod touch, which are both seeing booming sales. A new report from AppleInsider seems to confirm this news, and gives some new details.
Most importantly, after months and probably even years of tweaking, the device is now said to have Steve Jobs’ seal of approval. All we all know, even now, that is perhaps the single biggest determining factor as to whether a device will see the light of day from Apple. Jobs apparently likes this new device so much, that he’s “cemented” into the company’s 2010 roadmap of products, AppleInsider says citing sources well-respected “for their striking accuracy in Apple’s internal affairs.”
And we shouldn’t have to wait a year or more for the device, the goal is Q1, according to the report. This indicated just a small slip from the Fall 2009 launch that we had initially been hearing.
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